Return Policy

At Detxnxs, all our pet products are carefully inspected before shipping to ensure quality and safety. While issues are uncommon, we aim to address any concerns promptly regarding your order.

When Returns Are Accepted

We accept returns or refunds only if:

  • The product arrives damaged

  • The product is defective

  • The item received is incorrect due to a production or fulfillment error

Returns are not accepted for personal preference, sizing choices, or customization details approved during checkout.

Items You Cannot Return

The following items are not eligible for return or refund, except in cases of verified damage, defect, or fulfillment error:

  • Customized or personalized items

  • Items marked as FINAL SALE, CLEARANCE, or PROMOTIONAL

  • Products that have been used, altered, or damaged after delivery

  • Items returned without original packaging or valid proof of purchase

Receiving a Damaged or Incorrect Item

Please inspect your order upon arrival. If the product is damaged, defective, or incorrect, contact our customer support within 15 days of the actual delivery date.

Include your order number and clear photos of the item and packaging so we can process your request efficiently.

Refund Process

If a confirmed error occurs:

  • Products that are materially different from the approved design or produced incorrectly may be replaced or refunded (full or partial) based on your preference.

  • If the item cannot be reproduced, a refund will be issued for the affected pieces.

Refunds are issued to the original payment method after we receive and inspect the returned item, subject to verification of the returned item. Shipping fees are refundable only when the issue is due to a verified defect or fulfillment error.

How to Request a Return

Contact customer support to request approval before sending any items back. Returns sent without prior authorization will not be accepted.

Once approved, we will provide detailed instructions and the return address. Customers are responsible for return shipping costs unless the issue is due to a verified defect or fulfillment error.

Disclaimers

All return or refund requests must be submitted within 15 days of the actual delivery date.

All products are independently produced and are not affiliated with or endorsed by any professional organization or brand.

Items altered or modified for resale cannot be returned or refunded.

Detxnxs reserves the right to update this policy at any time, to ensure transparency for customers; changes will be published on this page.

Contact Us

Email: [email protected]

Phone: +1 864-905-6522

Address: 25411 Indian Falls Ct, Magnolia, TX 77355, United States